NDIS travel and transport in Melbourne Support to get where you need to go, and the skills to get there on your own
A trained support worker can travel with you to appointments, work, study and outings. When you’re ready, our travel training helps you explore the world around you confidently, independently and safely.
- One-on-one travel support from a familiar worker
- Travel training on trains, trams and buses
- Registered NDIS provider, funded through your plan
Registered, checked, trained and insured
Registered NDIS provider
NDIS Worker Screening Check for every worker
Working With Children Checks
First aid and CPR certified
Director holds a Cert III, as do many of our workers
$10m public liability, plus professional indemnity
Licensed drivers with insured vehicles
Verify our NDIS registration on the NDIS Commission provider register
Verify our ABN 13 679 314 473 on the Australian Business Register
NDIS assistance with travel and transport
When you travel, you don’t just get from A to B. You get to work, see friends, keep appointments and live life your way. For a lot of people, the trip itself is the hard part.
Things we often hear
“I keep missing appointments because getting there is too hard.”
A support worker gets you there on time and stays with you, so nothing slips through the cracks.
“I rely on my family for every trip. I’d love to do more on my own.”
Travel training builds the skills to make your regular trips yourself, at your own pace.
“Trains, trams and buses feel crowded and confusing.”
We practise the route with you, side by side, until it feels familiar.
“What if I get lost, or something goes wrong?”
We plan for the “what ifs” together, from missed stops to cancelled services.
“I’d love to work, study or see friends, but getting there stops me.”
We help you get there now, and work towards you getting there on your own.
“My mobility has changed, and getting around isn’t what it used to be.”
We plan routes and transport that work for you, with support for the parts you find hard.
We support NDIS participants right across Melbourne, including Dandenong, Doncaster and Greensborough, with reliable transport and travel training close to home.
Get to more of the things you love
Saturday footy, the local pool, a TAFE class or coffee with friends. Getting there shouldn’t be the thing holding you back.
We either travel with you or help you learn the trip yourself. Either way, you open the door to experiencing more of your life, on your terms.
For most of the people we support, travel support is an ongoing part of their week, with a familiar worker alongside them for as long as they need.
Want company once you get there? See our social and community participation support.
Comprehensive NDIS travel assistance in Melbourne, just for you
Our NDIS travel assistance around Melbourne means a familiar support worker gets you where you need to be, safely and on time.
- One-on-one travel support: a trained and experienced support worker comes with you to medical appointments, work, study, social outings and community events.
- Transport coordination: we help plan routes, check timetables and book accessible transport, so every trip is smooth and stress-free.
- Accessible vehicle support: we book wheelchair-accessible taxis for people who need specialised transport.
NDIS transport and travel training in Melbourne that promotes independence
Our travel training program is all about building your skills and confidence, so you can make the trips that matter to you, on your own terms. Here’s how we help you feel ready for every step.
“Highly recommend Bailin because of their dedication to delivering high quality support and care. The team is super friendly and easy to work with and Declan’s customer service is exceptional!”
Paul M
Read our Google reviews
-
Public transport mastery
Learning to use trains, trams and buses, including timetables, platforms, and topping up and tapping on with your myki travel card.
-
Problem-solving on the go
Knowing what to do if you get lost, miss a stop or a service is cancelled, and who to ask when you need help.
-
Road safety skills
Understanding traffic signals, pedestrian crossings and safe street habits for walking to and from your stop.
-
Journey planning
Checking the weather, mapping out trips with journey planner apps and leaving enough time to arrive relaxed.
How travel training works, at your pace
- Pick the tripWe start with one journey you need, like getting to work, TAFE or a weekly activity.
- Travel it togetherYour support worker travels with you, pointing out stops, landmarks and what to do at each step.
- Step back slowlyWhen you’re ready, they sit a few seats away, then meet you at the other end.
- Keep the support that fitsSome people go on to travel solo. Many keep a worker by their side for the long term, and that’s completely fine.
Paying for NDIS travel and transport support
Many participants have funding for travel and transport support within their NDIS plan. Here’s how it works.
How it’s funded
Travel and transport support is funded from the Core budget in your NDIS plan.
- NDIA-managed: we claim directly from your NDIS plan.
- Plan-managed: we invoice your plan manager.
- Self-managed: we invoice you, and you claim it back.
If your worker drives you
When a support worker drives you in their car, the kilometres are charged to your plan, within the NDIS price limits.
Everything is agreed up front in your service agreement, so there are no surprises.
If you need to cancel
- 48 hours or more: no charge
- 24 to 48 hours: half the session cost
- Less than 24 hours: the full session cost
Life happens. Let us know as early as you can and we’ll always try to reschedule first.
Not sure what your plan covers? Our free NDIS plan guidance walks you through your budget, so you know what you can use for travel before you book.
Getting started with travel support
Three simple steps, and we handle the paperwork with you.
Free chat
Send an enquiry, call or text, and tell us where you need to go. We’ll get back to you within 24 hours for a relaxed 15 to 20 minute chat, with no commitment. Have your NDIS plan handy if you’ve got it.
Free meet and greet
We visit at no cost, talk through your trips and goals, and match you with the right support worker.
Support begins
Usually within 1 to 2 weeks of our first chat, with a simple service agreement covering what we’ll do and what it costs.
Prefer to talk? Call or text 0457 159 662, or message us on WhatsApp.
Deaf, or have a hearing or speech impairment? Contact us through the National Relay Service.
Why partner with us?
- Around 20 years of combined family experience in disability support
- Dedicated, compassionate and experienced support workers, matched to you
- Shifts from just 2 hours, so your budget goes further
- Regular progress reports, so families always know how it’s going
- A person-centred approach to NDIS travel and transport support
- A focus on empowerment, respect and independence
- A direct line to Declan, the owner, not a call centre
“I feel safe and at ease with my MS disease, appointments, etc. I know they will all get met and needs filled by the doctors, as I struggle to get there myself. Very high-quality services!”
Areas we serve
Based in Warrandyte, in Melbourne’s north-east, we provide NDIS travel and transport support from the northern suburbs down to the south-east.
Northern suburbs
- Reservoir
- Preston
- Coburg
- Bundoora
- Mill Park
- Epping
- South Morang
- Craigieburn
North-eastern suburbs
- Warrandyte
- Greensborough
- Doncaster
- Templestowe
- Heidelberg
- Ivanhoe
- Eltham
- Diamond Creek
Eastern suburbs
- Box Hill
- Glen Waverley
- Mount Waverley
- Blackburn
- Ringwood
- Croydon
- Boronia
- Wantirna
South-eastern suburbs
- Dandenong
- Noble Park
- Springvale
- Mulgrave
- Narre Warren
- Berwick
- Cranbourne
- Pakenham
These are just some of the suburbs we cover. Not sure about yours? Give us a call.
Frequently asked questions
What if I only want you to teach me how to travel to my workplace?
Is your travel assistance program just meant to help me develop skills for public transportation?
Where do you provide NDIS transport and travel support?
Do you offer community transport in Greensborough and surrounding suburbs?
Is NDIS transport funded under my plan?
Can a support worker drive me to appointments?
How quickly can travel support start?
Other NDIS support services in Melbourne
Assistance with daily life
Hands-on, in-home support so you can stay comfortable and independent where you live.
Social and community participation
Get out, see people and do more of what you enjoy, with someone by your side.
Developing life skills
One-on-one mentoring to build skills like budgeting, cooking and getting around on your own.
NDIS plan guidance
Free help, in simple steps, to understand your NDIS plan and get the most out of it.
Gain confidence for your next adventure
Let us help you move with confidence and joy. Call us today on 0457 159 662 to talk about NDIS transport and travel training in Melbourne, and get ready to explore the world that’s uniquely yours.
Call Us 
Mail Us