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0457159662
info@bailinsupportservices.com.au
Bailin Support Services

Spots available across north and south-east Melbourne

Registered NDIS provider in Melbourne for in‑home disability support

Reliable, familiar support workers who help you live well at home and get out into your community. We’re a family business with around 20 years of combined experience in disability support.

  • For NDIA-managed, plan-managed and self-managed participants
  • Northern, eastern and south-eastern Melbourne
  • Free meet and greet, no obligation
Check if we can help Call 0457 159 662

“Declan goes above and beyond to provide the most effective support.”

Wendy V, parent
Support worker helping an older woman at home
20 yearsof combined family experience in disability support

Who needs support?

Pick one and we’ll show you how we can help.

Support that fits your life, not someone else’s roster

You should know who’s turning up, and they should know how you like things done. We match you with a small, consistent team and build your support around your goals.

  • The same support worker, or small team, each visit
  • Help at home, out and about, or both
  • You set the pace and the priorities

Can we help? Check in 30 seconds

Three quick questions so you know before you call.

Registered, checked, trained and insured

  • Registered NDIS provider
  • NDIS Worker Screening Check for every worker
  • Working With Children Checks
  • First aid and CPR certified
  • Director holds a Cert III, as do many of our workers
  • $10m public liability, plus professional indemnity

Training every worker completes

  • Infection control, including infectious diseases
  • Safe waste management
  • NDIS Worker Orientation Module

Find us on

Verify our NDIS registration on the NDIS Commission provider register

Verify our ABN 13 679 314 473 on the Australian Business Register

The Bailin difference

Small enough to know you, experienced enough to get it right. Here’s what you can count on.

  • Workers matched to you

    We ask about your interests and match you with a worker who shares them. You meet before the first shift, and it’s the same familiar face from then on.

  • Shifts from just 2 hours

    Our minimum shift is 2 hours, so your budget goes on the support you actually need, not on padding out a longer booking.

  • You’ll always know how it’s going

    Progress note reports from your support worker, sent weekly for the first 4 weeks and monthly after that, so families stay in the loop and you’re ready for plan reviews.

  • A family business, led by Declan

    You deal with the people who run Bailin, and Declan stays personally involved in every participant’s support.

  • Fair cancellations

    Cancel with 48 hours’ notice and there’s no charge. Between 24 and 48 hours is half price, and under 24 hours is the full rate.

  • Free meet and greet

    Before anything is booked, we come and meet you at no cost, so you can get a feel for us and your worker first.

Meet Declan, who leads our family business

Cert III in Individual Support, backed by around 20 years of family experience

  • Family runBuilt on around 20 years of family experience in disability support
  • One point of contactFrom the first call through to your plan review
  • Grows carefullyWe only take on what we can manage well

Find Declan online

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Disability support services across Melbourne

Everyday help at home, support out in the community and skills for more independence, all funded through your NDIS plan.

Support worker sharing a laugh with a participant over coffee

Assistance with daily life

Hands-on, in-home disability support so you can stay comfortable and independent where you live.

See all in-home support
Two people connecting at a community group

Social and community participation

Get out, see people and do more of what you enjoy, with someone by your side.

Explore community support
Support worker helping a wheelchair user load their car

Travel and transport

Learn to use public transport with confidence, or get support to reach appointments and activities.

Explore travel support
Participant working with a support worker on everyday skills

Developing life skills

One-on-one mentoring to build skills like budgeting, cooking and getting around on your own.

Explore life skills mentoring
Support worker talking through a plan with a participant

NDIS plan guidance

Free help, in simple steps, to understand your NDIS plan and get the most out of it.

Get free plan guidance
Limited places

Supported independent living (SIL)

Round-the-clock support for people living in a shared or individual home. We take on a small number of SIL participants at a time, so we can get it right. Call us to check what’s available now.

Ask about SIL places

What makes us a trusted NDIS support provider?

How we compare with many larger providers. Every point here is something we’ll stand behind.

Topic
Who you deal with
Your support worker
Progress updates
Getting started
Bailin
Declan, the owner, directly
Matched to your interests, and you meet first
Progress note reports, weekly then monthly
Usually within 1 to 2 weeks
Many larger providers
Call centres or rotating coordinators
Whoever is free that shift
On request, or at plan review
Waitlists are common

Who we support

We focus on the person, not the diagnosis. Our NDIS support workers in Melbourne have experience supporting people living with:

  • Autism
  • Intellectual disability
  • Psychosocial disability
  • Physical disability
  • Acquired brain injury
  • MS and neurological conditions
  • Down syndrome
  • Cerebral palsy

Good to know

Ages
Children from around 5 through to adults in their 60s
Support workers
Male and female support workers available
Hours
Support available 24/7, including overnight

How to get started

Four simple steps, and we handle the paperwork with you.

  1. Free chat

    Call, text or fill in the form. We’ll get back to you within 24 hours.

  2. Free meet and greet

    We visit at no cost, get to know you, and match you with the right support worker.

  3. Agree your support

    A simple service agreement covering what we’ll do, when, and what it costs.

  4. Support begins

    Usually within 1 to 2 weeks of our first chat, and sooner at short notice if you need it.

What happens on that first chat

How long it takes

About 15 to 20 minutes. It’s a relaxed conversation, not an assessment, and there’s no commitment.

What we’ll ask

  • What a good week looks like for you
  • What’s working, and what isn’t
  • The days and times that suit

Handy to have

  • Your NDIS plan, if you have it
  • Your plan manager’s details, if you have one
  • Your goals, even rough ones

NDIA-managed, plan-managed and self-managed

As a registered NDIS provider, we can support you however your plan is managed, and we charge within the NDIS price limits.

Not sure how your plan is managed?

It’s shown on your NDIS plan. If you can’t find it, call us and we’ll help you check on our first chat.

Costs, budgets and cancellations, made simple

No surprises. Here’s how paying for support works, so you can make the most of your NDIS budget.

How billing works

  • NDIA-managed: we claim directly from your NDIS plan.
  • Plan-managed: we send invoices to your plan manager, who pays us from your plan.
  • Self-managed: we invoice you, and you claim it back through the NDIS.
  • Weekday daytime support is $73.58 an hour, in line with the current NDIS price limit. Your rates are set out in your service agreement.

If you need to cancel

  • 48 hours or more: no charge
  • 24 to 48 hours: half the session cost
  • Less than 24 hours: the full session cost

Life happens. Let us know as early as you can and we’ll always try to reschedule first.

What your budget can cover

A 2 hour weekly visit uses $7,652.32 per year of your Core Supports budget

Based on weekday daytime rates for 52 weeks. Sessions on public holidays cost more, so many people skip those weeks. We’ll work through your plan with you so your support lasts the full plan period.

Your safety comes first

Letting someone into your home is a big deal. Here’s how we make sure you’re in safe hands.

  • We’re a registered NDIS provider, overseen by the NDIS Quality and Safeguards Commission
  • Every worker holds an NDIS Worker Screening Check
  • You meet your worker before support begins
  • We check in with you on how support is going, usually every fortnight
  • Your personal information is kept private and secure.
  • You can change your worker at any time, no questions asked

We’d love to hear from you

Whether it’s a compliment, a small tweak or something bigger, there’s always someone to talk to.

  1. Have a chat with Declan

    A quick call or text is usually all it takes to sort things out or make a change.

  2. Share feedback in writing

    Prefer to write it down? Email us and we’ll get back to you.

  3. Independent support, any time

    You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.

For support coordinators and plan managers

Need a reliable provider for a participant? We respond to referrals within 24 hours and keep you updated with clear, detailed progress note reports.

Make a referral

To speed things up, include:

  • Participant name and best contact
  • How the plan is managed
  • Supports needed and goals
  • Preferred days and times

NDIS support across Melbourne

Based in Warrandyte, in Melbourne’s north-east, we support participants in their homes and communities from the northern suburbs down to the south-east.

Northern suburbs

  • Reservoir
  • Preston
  • Coburg
  • Bundoora
  • Mill Park
  • Epping
  • South Morang
  • Craigieburn

North-eastern suburbs

  • Warrandyte
  • Greensborough
  • Doncaster
  • Templestowe
  • Heidelberg
  • Ivanhoe
  • Eltham
  • Diamond Creek

Eastern suburbs

  • Box Hill
  • Glen Waverley
  • Mount Waverley
  • Blackburn
  • Ringwood
  • Croydon
  • Boronia
  • Wantirna

South-eastern suburbs

  • Dandenong
  • Noble Park
  • Springvale
  • Mulgrave
  • Narre Warren
  • Berwick
  • Cranbourne
  • Pakenham

These are just some of the suburbs we cover. Not sure about yours? Give us a call.

What participants and families say

Read our Google reviews
★★★★★
I can’t speak highly enough of the support provided by Bailin Support Services. Declan goes above and beyond to provide the most effective support. He has a great connection with my son, and I always get great feedback from third parties when they see Declan and my son together.
Wendy V
★★★★★
I feel safe and at ease with my MS disease, appointments, etc. I know they will all get met and needs filled by the doctors, as I struggle to get there myself. Very high-quality services!
Nathan S
★★★★★
Bailin Support was very helpful. The helpful staff supported and assisted me in understanding more about the NDIS system. I would definitely recommend them to anyone looking for NDIS support.
Rayan A
★★★★★
Bailin Support Services has been fantastic! Their team is professional, compassionate, and incredibly helpful in navigating the NDIS process. Highly recommend!
Oli M
Read more reviews Leave us a Google review

Common questions

Are you a registered NDIS provider?
Yes. Bailin Support Services is registered with the NDIS Quality and Safeguards Commission, so we can support NDIA-managed, plan-managed and self-managed participants. You can check our registration on the NDIS Commission provider register.
What does NDIS support cost?
Your supports are paid from your NDIS plan. We charge within the NDIS Pricing Arrangements and Price Limits, and everything is set out in your service agreement before support starts.
What if I need to cancel a session?
Let us know as early as you can and we’ll try to reschedule first. With 48 hours’ notice or more there’s no charge. Between 24 and 48 hours is half the session cost, and less than 24 hours is the full cost.
Can I choose my support worker?
Yes. We match you based on your needs, interests and preferences, and you meet them before your first shift. If it’s not the right fit, we’ll find someone who is.
How quickly can support start?
We’ll get back to you within 24 hours, and support usually starts within 1 to 2 weeks of our first chat. If you need support at short notice, ask us and we’ll do our best.
Can I switch to Bailin from another provider?
Yes. Check your current service agreement for the notice period, and we’ll plan a start date around it so there’s no gap in your support.
Do you offer supported independent living (SIL)?
Yes, in limited numbers. We’re registered for SIL and take on a small number of SIL participants at a time. Call us to check what’s available.
What’s your minimum shift length?
2 hours. That means you can book shorter visits and keep more of your budget for the support you need.
Which areas of Melbourne do you cover?
We cover Melbourne’s northern, north-eastern, eastern and south-eastern suburbs, including Reservoir, Greensborough, Doncaster, Glen Waverley and Dandenong. Call us if you’re unsure whether we cover your area.

Talk to us about support

No pressure and no jargon. Get in touch whichever way suits you, and we’ll tell you honestly if we’re the right fit.

Deaf, or have a hearing or speech impairment? Contact us through the National Relay Service.

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